MuahStoryEnglish cube action labels
Link to this update- Cube enhancement dialogs now show English action labels instead of Korean button artwork.
What's new in MuahStory
Game changelog
Recent game fixes, improvements, and player guide updates. Find the newest changes below, with the date and time each update was published.
Latest published update:
Recent game updates
Newest updates appear first. Publication times use UTC. Each update has a direct link you can share.
Stabilize combo attacks, resets, and map physics
Link to this update- Prestige Combo Attack now adds combo balls after successful melee, ranged, and magic attacks while respecting combo caps and finishers.
- Job advancement SP reset scrolls now ask for skill names from the Skill Book instead of raw skill IDs.
- Characters, monsters, and drops now stop at swept walls and recover to authored footholds after falling out of map bounds.
Shadow Partner skill support
Link to this update- Shadow Partner now repeats Chain Lightning, standard melee attacks, and area spells that deal up to seven hits per monster.
- The extra hits use the buff's listed basic-attack or skill damage percentage and follow the caster's hits.
- Chain Lightning's repeated links preserve their jump order for the caster and other players.
Leafre maps and Chain Lightning
Link to this update- Opening the map in Leafre now selects the local region, including its subregions and indoor areas.
- Chain Lightning jumps between nearby monsters from each previous target, respects its target limit, and reduces damage on successive jumps.
- Chain Lightning uses its original lightning animation between targets, with the same jump order shown to the caster and other players.
Pet loot movement restored
Link to this update- Pets equipped with Wing Boots now move to nearby monster drops for their Meso Magnet and Item Pouch, with Binoculars extending the search range.
- Pets resume following their owner when a loot target disappears or cannot be reached, and continue to leave player-dropped items alone.
Match Chain Lightning origin animation
Link to this update- Chain Lightning now displays the authored lightning phases, travels between ordered targets, and keeps left-facing, vertical, and diagonal hops visible.
Restore Temple of Time progression
Link to this update- The Temple of Time questline now starts at the Temple Keeper and advances through each required trial and rest area.
Toggle the buddy list shortcut
Link to this update- Pressing the buddy-list keybind again now closes the open friends panel instead of leaving it on screen.
Keep player drops on the ground
Link to this update- Pets no longer reclaim items or mesos deliberately dropped by the player, while eligible monster loot continues to be collected normally.
Destroy blocked inventory items
Link to this update- Players now get a destroy confirmation for items the server blocks from dropping, including legacy tickets with textual WZ restrictions.
Keep NPC sell list position
Link to this update- Selling an item to an NPC now keeps the current inventory list position instead of jumping back to the top after each sale.
Keep NPC sell list position
Link to this update- Selling an item to an NPC now keeps the current inventory list position instead of jumping back to the top after each sale.
Focus chat after choosing a channel
Link to this update- Clicking or selecting All, Party, Friend, Guild, or Alliance chat now focuses the input so you can type immediately.
Restore the Whisper shortcut
Link to this update- The Whisper key and HUD button now open a recipient and message prompt, send private messages, and display incoming whispers correctly.
Show potion counts in Equipment
Link to this update- The Equipment tab now shows the total quantity of each assigned HP and MP potion for quick checks before events and activities.
Restore Temple of Time dragon flight
Link to this update- The normal Leafre-to-Temple of Time dragon route now keeps players airborne and lets them fly through the transport maps.
Restore Chain Lightning beams
Link to this update- Chain Lightning now displays its lightning beam on the initial cast and on each chained target.
Public drop lookup commands
Link to this update- All players can now use @whatdropsfrom to search monster drops and @whodrops to search which monsters drop an item.
NPC choice shortcuts and administrator drops
Link to this update- The NPC Chat keyboard shortcut now confirms the highlighted dialogue choice instead of moving to the next option.
- SuperAdmins can drop restricted items directly without seeing the destructive confirmation prompt.
Channel changes no longer stall
Link to this update- Changing channels now completes without hanging during the character save and reconnect step.
Public drop lookup commands
Link to this update- All players can now use @whatdropsfrom to search monster drops and @whodrops to search which monsters drop an item.
Teleport and ship feedback
Link to this update- Left and right teleport now choose the floor nearest your current height, preventing overhead platforms from pulling you high upward while still allowing small ledges.
- When the ship arrives at the Ellinia or Orbis station, the game now announces the arrival in the status area and chat.
Inventory Tab navigation
Link to this update- Pressing Tab now cycles through Equip, Use, Etc, Set-up and Cash in the inventory, then wraps back to Equip.
Pet information and feeding feedback
Link to this update- Double-clicking your character now opens character info. The Pet panel shows the level, closeness and fullness of all summoned pets and updates your own pet statistics after feeding.
- The right-side loot log now reports actual pet closeness gains, zero changes or losses, and shows when a pet is full.
Character save reliability
Link to this update- Fixed character and equipment saving with equipment potential.
Chat editing controls
Link to this update- Chat text can now be selected with mouse dragging or Shift plus navigation keys, with a visible selection highlight.
- Home and End move to the start and end of the text; selected text can be deleted or replaced.
- Escape leaves text entry and returns keyboard control to the game while keeping the unsent draft.
Teleport landing fixes
Link to this update- Horizontal teleport can cross gaps to reachable raised footholds and uses its full stated distance, while keeping landings within range of the cast's starting position.
Reliable rightward teleporting
Link to this update- Horizontal teleport now reaches nearby raised footholds to the right and left, including the stepped ledges in snowy maps.
Reliable NPC choice navigation
Link to this update- Up and Down arrow keys now reliably move through NPC dialogue choices, including when a character keymap reserves those keys.
Keyboard navigation for NPC choices
Link to this update- NPC dialogue choices can now be moved with the Up and Down arrow keys.
Safer restricted-item drops
Link to this update- Dropping an untradeable item now asks for confirmation before removing it from the inventory.
Restore original Teleport Rock behavior
Link to this update- Teleport Rocks now use the classic saved-map window with five regular slots or ten VIP slots and working Add Map, Remove, and Move controls.
- Regular and VIP Teleport Rocks are available to all players with the original travel restrictions, and the window can be closed with its close button or Escape.
Smoother teleport, inventory, and chat controls
Link to this update- Horizontal Teleport now crosses gaps between same-height platforms reliably.
- The item inventory remembers the expanded layout between browser sessions.
- Chat and other text fields now show typed characters immediately instead of waiting for key release.
Correct attack accuracy for every class
Link to this update- Mage spells, Heal, and magic summons now calculate hit chance from INT and LUK using the proper magic accuracy rules.
- Physical attacks and physical summons now use the proper accuracy and monster-level penalties.
- Flat and percentage accuracy Potential bonuses now also apply to magic attacks.
Throwing star and bullet set preservation
Link to this update- Gathering, sorting, and dragging throwing stars or bullets now keeps every rechargeable set separate, including partially used and empty sets.
- Picking up or withdrawing ammunition preserves the whole set and requires a free inventory slot, protecting its remaining shots and recharge capacity.
Skill book and Sharp Eyes fixes
Link to this update- Skill books now apply and report their configured mastery level, including Sharp Eyes 20.
- Sharp Eyes damage validation now follows the actual skill level, and all fourth-job skill data stays synchronized after login.
GM Teleport Apple
Link to this update- Added GM Teleport Apple, a GM-issued Use item that players can drop, pick up, trade, and eat. It is not sold in the Cash Shop.
- Eating the apple opens a paginated list of eligible online players, showing their channels and maps. Choose a player to teleport to their current channel, map, and position using the same travel restrictions as Random Apple.
- The apple is consumed only after a successful teleport. Cancelling, unavailable destinations, and failed transfers keep the apple.
- Updated the player guide with GM Teleport Apple usage and travel rules.
Smoother character reveals
Link to this update- Newly visible characters and remote summons load missing artwork in the background, spreading appearance and texture work across frames.
- Character movement and the latest pet, mount, effect and guild updates are preserved while appearances load.
- Repeated character reveals reuse cached artwork and avoid loading inventory icons or weapon sounds just to display clothing.
Job advancement menu fix
Link to this update- The @advance command now opens the job advancement menu instead of the Prestige menu.
- Characters above their advancement level can still choose their next job, including level 170 Rangers advancing to Bowmaster.
Prestige World Map travel
Link to this update- The live Maple Administrator Prestige menu now offers World Map instant travel for 3 prestige points.
- This one-time purchase permanently unlocks travel for the purchasing character and remains active after logging out or changing channels.
- After unlocking, open the World Map and click a destination marker to travel there immediately.
- The Prestige dialogue and player guide now explain how to buy and use the travel reward.
Hard boss tier rewards
Link to this update- Hard boss tiers 1-5 now guarantee 5, 10, 15, 20 or 25 material stacks, containing 1, 2, 3, 4 or 5 items each.
- Each eligible final Hard boss body also drops NX vouchers worth 5,000, 20,000, 45,000, 80,000 or 125,000 NX by tier.
- NX-card stacks now credit their full quantity through manual, pet and GM pickup. Cards remain available if the complete reward exceeds the NX balance limit.
- Tier pools and extra material chances remain in effect; regular loot and rewards from preliminary parts or summoned enemies remain excluded.
- Boss dialogues and the guide now list the scaled material quantities and NX rewards.
Guaranteed Hard boss rewards
Link to this update- Each eligible final Hard boss body now guarantees at least five separate cube or Star Catalyst drops.
- Guaranteed materials are randomly selected from the boss tier pool; repeats are possible and higher tiers unlock more cube families.
- Existing bonus rolls can add more materials, and drop-rate modifiers cannot reduce the guaranteed five.
- Boss-entry dialogues and the guide now explain the minimum reward. Hard encounters continue to exclude regular loot.
Zakum layers and Hard boss rewards
Link to this update- Zakum arms now render behind the body throughout its body phases.
- Hard boss encounters now drop only cubes and Star Catalysts through their existing boss-tier chances.
- Hard bosses, their parts, and summoned enemies no longer drop regular loot, mesos, NX cards, or Potential Reveal Scrolls, and Hard clears no longer grant regular item prizes.
- Normal-mode loot and Hard-mode EXP remain unchanged.
Boss health above 2.147 billion
Link to this update- Boss health can now exceed 2.147 billion, allowing Hard mode to apply its full 10 times health multiplier.
- A boss with 2.1 billion normal health now has 21 billion health in Hard mode.
- The original boss health bar shows the correct remaining proportion for larger health pools.
- Damage, healing, boss phases, and EXP rewards now account for the full health pool.
Hard-mode boss encounters
Link to this update- Boss entry NPCs now offer Normal and Hard modes for Papulatus, Balrog, Zakum, Scarlion and Targa, Horntail, and Pink Bean.
- Hard encounters carry increased health and damage through every boss phase: 10 times health, capped by the v83 health limit, and 50 times damage.
- Final hard-boss kills can drop rare Star Catalysts, Potential Reveal Scrolls, and cubes, with rewards unlocked by boss tier.
- Expedition members join the leader's selected mode; existing entry requirements and quest routes still apply.
Rock, fire, and lava contact damage
Link to this update- Falling rocks and fire now damage players only when their active collision bounds touch the player.
- Zakum and other maps with lava scenery no longer cause automatic health loss just for standing in the map.
- Contact hazards respect the normal two-second hit recovery period. Cold and underwater health drain still use declared map rules and protection equipment.
Icy ground and snowshoe traction
Link to this update- Icy maps now have reduced traction, making players slide farther when stopping or turning.
- Snowshoes and shoes with Slipping Prevention restore normal traction on ice; protected shoes show Slipping Prevention in their equipment tooltip.
Cube stacks and GM test feedback
Link to this update- All native cube types and supported variants now stack to 1,000 per inventory slot.
- GM cube commands now confirm the item count and inventory tab, or explain when inventory space is insufficient.
- Commands sent during the chat cooldown now show a retry message instead of failing silently.
Native Potential and cube system
Link to this update- Occult, Master Craftsman, Meister, Red, Black, and Bonus Potential cubes are now usable through their native equipment interfaces.
- Equipment now saves real main and Bonus Potential lines separately and applies their supported stat and combat effects.
- Black Cube lets you keep the old result or apply the new result, and an unfinished choice can be resumed after reconnecting without spending another cube.
- The old custom cube roller has been retired. Existing cube stacks are exchanged at login, while equipment stars and flat upgrades are preserved.
- Hard-mode boss tiers now reward native cubes with rare tier-dependent drop chances. Enhancement materials remain unavailable in NX and NPC shops and ordinary item rewards.
- Cube tier-up rates use the selected published Nexon profile with documented settings for the v83 backport.
Original cube items and Potential safeguards
Link to this update- Original v154 cube items now show their native icons, names, descriptions, inventory categories, and cube interface previews for administrator testing.
- Original cube application remains unavailable while its complete Potential rules are being verified; previewing these items does not consume them.
- The custom main-Potential cube is now clearly named Legacy Potential Cube.
- The old Bonus cube no longer changes main Potential or drops from bosses; existing stacks are preserved without consumption.
- Enhancement materials remain excluded from NX and NPC shops, ordinary drops, and player item-creation scripts.
Native enhancement interface and Potential stats
Link to this update- Enhancement confirmation and result windows now use the bundled MapleStory UI154 artwork and original Morris font.
- Equipment tooltips show native stars above the item name, rank borders, and a separate Potential section.
- Supported Potential lines use UI154 percentage values and combine across equipped items; equipment type and rank restrict which lines can roll.
- Equipment from earlier enhancement tests keeps its existing stats; legacy Potential cannot be cubed until reviewed.
- Upgrade dialogs block repeat requests and keep waiting for delayed server replies before showing a result.
Restore stock Medal list spacing and previews
Link to this update- Medal category tabs now display five separate title rows with the original selected-row artwork and one-line medal names.
- Scrolling, clicking, and item hovers follow each category row; earned medals retain their original five-column collection grid.
- Restored the selected medal name in the collection header and aligned the enlarged detail preview inside the original blue sheet.
- The detail header shows the quest giver portrait when available, using the original MapleStory artwork.
Match the Medal window to MapleStory
Link to this update- Job, General, Challenges, and Event medals now use the original single-row list layout with the authored selection and locked states.
- Medal detail previews now show the enlarged medal artwork in the stock right-side header column, with hover coverage over the full preview.
Native enhancement tooltip presentation
Link to this update- Equipment tooltips now use the bundled MapleStory rank overlays, rank colors, potential percentage lines, and native Star Force star glyphs.
Align medal collection slots
Link to this update- Medal collection icons, selection frames, and hover areas now follow the original five-column MapleStory slot alignment across every medal category.
Add boss-funded equipment enhancements
Link to this update- Equipment can now gain up to 15 Star Force upgrades plus revealed and rerollable Potential lines through drop-only enhancement materials.
- Hard-mode boss scripts can spawn bosses with 10x HP, 50x attack damage, and tier-scaled enhancement-material drops; the materials are blocked from NX shops, ordinary shops, generic creation, and MTS listings.
Honor hazard protection during animated hits
Link to this update- Animation-timed steam, falling-rock, and molten-rock hits now honor the same map protection rules as continuous environmental damage.
Synchronize environmental hazard damage
Link to this update- Lava fields now apply continuous damage, while steam, falling-rock, and molten-rock hazards damage players only when their animated hit frame overlaps them.
Complete molten-rock hazard coverage
Link to this update- All bundled molten-rock fields now apply their authoritative environmental damage, including the additional Cave of Trial, Zakum, and event-map variants.
Reliable environmental hazards and skill screen shake
Link to this update- Underwater and molten-rock fields now apply authoritative environmental damage, including the Cave of Trial hazards.
- Powerful skill casts can shake the camera, while mob and environmental damage no longer shakes the screen.
Smoother administrator reveal
Link to this update- Revealing a hidden administrator now reuses the encoded character spawn data and releases the map lock before sending updates, reducing lag for other players.
Smoother administrator reveal
Link to this update- Revealing a hidden administrator now reuses the encoded character spawn data and releases the map lock before sending updates, reducing lag for other players.
Prestige world-map travel and environment damage
Link to this update- Players can spend 3 prestige points to permanently unlock instant travel from the World Map, with the entitlement preserved across channels and reconnects.
- Environmental map damage now applies reliably after map changes and displays the normal damage feedback for hazards such as underwater, cold, and lava fields.
Cash hat appearance layers repaired
Link to this update- Cash and regular equipment now keep the correct visual layers when a character changes maps or uses legacy equipment slots.
- NX hats and cosmetic weapons remain visible while their underlying equipment continues to provide the character's stats.
Depleted throwing stars stay available for recharge
Link to this update- Zero-count throwing stars and bullets remain visible and addressable for NPC recharge, while combat still requires available ammunition.
- Inventory slot allocation now includes the final configured slot and avoids transient rechargeable-stack removal refreshes.
Medal collection UI now matches MapleStory
Link to this update- The medal window now uses the original v154 tab, grid, header, sorting, and action button artwork with corrected medal positioning across every category.
Browser system options are now available
Link to this update- System Options now applies browser-safe resolution, picture quality, mouse speed, scroll lock, screenshot, minimap, monster-info, and screen-shake settings instead of showing an unavailable-option message.
- Monster information and damage screen shake now affect gameplay immediately, while the selected options and pet auto-potion thresholds remain saved in client settings.
- The game canvas now keeps the selected internal resolution and offers a PNG screenshot download from the original System Options panel.
Browser system options are now available
Link to this update- System Options now applies browser-safe resolution, picture quality, mouse speed, scroll lock, screenshot, minimap, monster-info, and screen-shake settings instead of showing an unavailable-option message.
- Monster information and damage screen shake now affect gameplay immediately, while settings and pet auto-potion thresholds remain saved with the account.
- The game canvas now keeps the selected internal resolution and offers a PNG screenshot download from the original System Options panel.
Browser system options are now available
Link to this update- System Options now applies browser-safe resolution, picture quality, mouse speed, scroll lock, screenshot, minimap, monster-info, and screen-shake settings instead of showing an unavailable-option message.
- Monster information and damage screen shake now affect gameplay immediately, while settings and pet auto-potion thresholds remain saved with the account.
- The game canvas now keeps the selected internal resolution and offers a PNG screenshot download from the original System Options panel.
Browser system options are now available
Link to this update- System Options now applies browser-safe resolution, picture quality, mouse speed, scroll lock, screenshot, minimap, monster-info, and screen-shake settings instead of showing an unavailable-option message.
- Monster information and damage screen shake now affect gameplay immediately, while settings and pet auto-potion thresholds remain saved with the account.
- The game canvas now keeps the selected internal resolution and offers a PNG screenshot download from the original System Options panel.
Restored reconnect, environment damage, and boss rendering
Link to this update- Active timed buffs are replayed to the client after a channel or server session handoff, so effects such as Shadow Partner keep their visuals and stats.
- Key binding changes queue a focused character save immediately, reducing the chance that Shadow Partner, Flash Jump, or other bindings are lost during a server reset.
- Environmental damage now uses the live map after channel changes, triggers pet auto HP recovery, and shows the normal damage feedback for cold, drowning, lava, and field hazards.
- Horntail's overlapping parts now use deterministic depth ordering so the wings stay behind the body and heads.
Live quest progress updates
Link to this update- Quest progress gains now appear in the original on-screen notification feed and chat as monsters are defeated, quest items are collected, and supported quest counters advance.
- Quest Helper shows live progress beneath each quest name and brings recently advanced quests to the top, while keeping its MapleStory artwork and your closed or minimized choice.
- Logging in, resynchronizing progress, and repeated server updates do not repeat old progress notifications.
Equipment, pet potions and character fixes
Link to this update- Equipment icons and click areas now align with the original MapleStory slots. Pet accessories and utilities stay inside their original panel.
- Drag healing potions into the pet HP and MP slots, and use the original HP/MP Alert sliders in System Options to choose when they activate.
- Pet auto potions restore saved selections, follow moved or replenished potion stacks, and require a summoned pet with the matching Potion Pouch. Healing and potion consumption are confirmed by the server.
- Pet equipment can be dragged into its matching slots. System Options keeps its original MapleStory artwork and opens with working keyboard focus.
- STR, DEX, INT and LUK can reach 99,999, including equipment and buff totals. Larger attributes remain correct when logging in or changing channels, and the original Stat window keeps values clear beside its AP buttons.
- Defense, accuracy, avoidability and hands can exceed their former 999 limits up to 99,999. AP allocation and reset items reject cap violations without losing points.
- Administrator commands !warpto, !reach and !follow can reach players on other channels and preserve the original return location. A warp cancels cleanly if the selected player becomes unavailable.
Restored MapleStory inventory artwork
Link to this update- Inventory windows use the original MapleStory button artwork and placement, including the Maple Points row, magnifier, hammer and equipment Pet button.
- Gather and Sort share their original button position and switch after the server confirms the action. Search, upgrades and scrolling still use the original inventory slots.
Smoother administrator visibility changes
Link to this update- Character skin, hair and face artwork now loads as animation frames are shown, reducing the work when a character first appears.
- Leaving hide no longer reloads an administrator's character for GM observers who could already see them.
Inventory controls and multiplayer mini-games
Link to this update- Inventory Gather and Sort have separate controls, Search finds items by name or ID, and expanded inventories support scrolling through every available slot.
- Vicious Hammers and upgrade scrolls can select equipment targets with confirmation. Inventory cash shop, meso, close and pet controls have supported actions and clearer feedback.
- Double-click an Omok or Match Cards set in the Setup inventory to create a room, then join another player's room from their game announcement or Join Game menu.
- Omok and all three Match Cards board sizes support ready checks, turns, chat, draws, surrender, results, rematches and leaving, with both players synchronized by the server.
Medal collection interface fixes
Link to this update- Medal tabs and controls now use English labels for starting, viewing progress, claiming, and reissuing medals.
- The collection shows each medal's artwork, including unearned medals, with item details available on hover.
- Long medal titles and earning guidance fit within the details window without overlapping controls.
- Medal descriptions remove damaged question-mark fragments and repeated progress counts.
- Every medal catalog tab now supports scrolling through its full collection.
Fame quest reward display fixed
Link to this update- Fame quest rewards now use a clear FAME badge instead of unrelated clan-reputation artwork, in both the Quest Log and NPC dialogue.
- Quest reward artwork fits inside its slot without overlapping amounts or nearby rewards.
Medal quest display and progress fixes
Link to this update- Explorer and other linked medal challenges now show their actual progress instead of internal quest references.
- Medal descriptions display readable requirements and earned history, with earning guidance where live counters are unavailable.
- Medal rewards now appear in quest reward previews and support hovering for item details.
- Long medal guidance scrolls within the Title window without overlapping its buttons.
- Touch the Sky now records visited destinations correctly and restores progress from previously recorded visits.
Fireworks and map weather effects fixed
Link to this update- Fireworks, Chinese Lantern Firecrackers, and Water Splash now display their animated effects instead of only a message.
- Falling weather effects keep their individual artwork, and animated bursts preserve each frame's placement and size.
- Weather effects remain active until the server ends them and clear correctly when changing maps.
- Large animated effects now use a suitable density so their artwork remains visible without crowding the map.
Shadow Cliffs spring fixed
Link to this update- Shadow Cliffs' mushroom spring now launches players up the cliff and activates the exit at the top.
- Collision portals now honor their map-defined activation ranges.
- Spring pads trigger once per contact and reset correctly after respawning or changing channels.
Game changelog is now available
Link to this update- Browse recent game fixes and improvements on the changelog page, with the newest updates first.
- Every changelog entry shows its publication date and time in UTC.
- Future releases will automatically add their patch notes to this page.
Sprinkled Presents map effect
Link to this update- Added falling presents and the custom message for Sprinkled Presents.
- The effect follows the server's end signal and clears when you change maps.
Quest log and NPC dialogue improvements
Link to this update- Improved quest list wrapping, detail spacing, and scrolling to prevent overlapping text.
- NPC dialogue now reveals gradually and keeps consecutive pages separate.
- Hover over item rewards in the quest log or NPC dialogue to preview their details.
Earlier website updates
The publication time was not recorded.
Bossing and prestige guide update
Link to this updateYour end game continues beyond level 200. The home page still opens straight into the game. The expanded player handbook now includes a detailed bossing route, entry items and shortcuts, solo preparation, and prestige builds that combine compatible skills from multiple classes with equipment rewards.
Detailed bossing guide
Prepare for Papulatus, Zakum, Scarlion and Targa, Horntail, and Pink Bean. Learn the entrance requirements, fight stages, and practical solo progression.
Prestige boss builds
Keep developing after your first level 200. Plan foreign skills, equipment access, and GM Power Scroll upgrades around the boss you want to solo.
GM and contributor opportunities
Read how top-tier players can request a GM role after reaching more than 100 prestige points, or contact the team about becoming a GM contributor through a reasonable donation.
Follow game news and find support
Announcements and questions
Check the community and in-game notices for current server announcements. Ask an administrator about rates, rules, or events when deciding how to plan your next session.
Report a problem clearly
Tell an administrator which browser and device you use, what happened, and which message appeared. For client errors, include the game's diagnostic report so support can identify the problem.